Currently, together with my team, I work on Platform User Experience at HERE Technologies. From the service design point of view, I conduct research to identify gaps in the existing process and improve the customer experience for our internal and external customers.
Previously I developed and tested digital product ideas at the Berlin-based consultancy Zoi and Kärcher Digital Hub. I brought a service design perspective into our projects and was one of the product owners in the team. Parallel to innovation projects I developed digital customer interfaces (e.g. apps, voice assistants, etc.) for our clients.
Though some years I was taking photos of service design examples, unexpected use of objects, public space interventions. I kept my New Year's resolution and now post it on my photoblog Russiandust, yey!
I like to travel and was always looking for opportunities to connect it to my work/study time. You can find some cases documented in the section "Experiences": Japan, Crimea, Russian Arctic. Drawing is my another hobby and so that I published some of my works in the section "Sketching".
To get more information about the case studies and detailed CV just drop me a line at mail [at] annasuslova.com or write me on LinkedIn.
